Always store your jewelry pieces individually, preferably in your Tilary soft-lined box or pouch, to prevent them from rubbing together, scratching, or tangling. Pay special attention to gemstones to ensure they do not knock against each other when stored. Additionally, remember to keep your chains fastened to avoid tangling.

Living in a humid environment? Store your jewelry with a small packet of desiccant crystals to help reduce tarnishing.

Keep your gold vermeil and silver jewelry in a dark, cool, and dry place. Over time, sterling silver will naturally oxidize and eventually tarnish. To prevent this, store silver jewelry in a sealed plastic bag or airtight box when not worn to keep out the air that causes oxidation. Wearing your jewelry frequently can also slow down the oxidation process. However, if your jewelry is stored for long periods, occasional cleaning is recommended to maintain its shine and prevent oxidation.

All our Tilary sterling silver jewelry is rhodium plated, which protects the silver from exposure and helps reduce long-term tarnishing.

Your jewelry is particularly susceptible to damage from chemicals present in perfume, hairspray, makeup, nail polish remover, body oils, suntan lotion, and deodorant.

Avoid keeping jewelry in direct sunlight, as prolonged exposure can cause many gemstones to fade and lose their color. Gemstones such as amethyst, rose quartz, chalcedony, and smoky quartz can become paler from exposure to sunlight.

Clean your jewelry carefully with a soft, non-abrasive, lint-free cloth or chamois to maintain or restore its shine. If needed, use a mild washing-up liquid with warm water and a soft toothbrush, then rinse with clean water and pat dry with a soft cloth.

Avoid using 'dip' polish or abrasive jewelry cleaners, as they contain harsh chemicals that can damage your jewelry over time. We do not recommend using any jewelry polishing cloths that have been treated with cleaners or polishing agents.

Do not swim or shower while wearing gold-plated or silver jewelry, and remove rings when washing your hands. Chlorine, salt water, and fresh water can damage precious metals and gemstones by dulling or eroding them. Gold and silver are particularly vulnerable to chlorine, which can permanently damage or discolor them. Soapy water from bathing and showering can also leave a thin film, making the metal appear dull.

Some stones, like turquoise and lapis lazuli, are quite porous and should not be left immersed in water for too long. Liquids and oils can seep into these gems through tiny cracks between the crystals, causing permanent discoloration and damage. Porous gems should also be avoided in hot or extreme environments, such as the beach.

If you are allergic to gold-plated earrings, or get a rash or itchy reaction when wearing them, try putting a little bit of clear nail varnish on the post and scroll. When it eventually wears off just re-apply it.

Every piece of Tilary jewelry is covered by our two-year warranty. Should your jewelry suffer breakage or tarnishing due to a manufacturing defect, we are committed to replacing the piece at no cost to you if returned within two years of receipt.

To ensure your Tilary pieces stay bright and shiny for as long as possible, keep them away from chemicals such as perfume and chlorine, and store them in a cool, dry place in an individual pouch or box to avoid tangling or scratching. If you have any questions, please contact us.